Course Code: M-MS720 / Duration: 3 Days
Course Overview
In this course, you will learn how to plan, design, configure, maintain, and troubleshoot an integrated communications solution at an organization using Microsoft Teams. The course will cover Teams Phone with Calling Plans, Direct Routing, and Operator Connect, in addition to Teams devices, audio/video conferencing, and voice migration. Students will learn troubleshooting methodologies and how to resolve common telephony and voice problems.
How can I attend my course?
COURSE OBJECTIVES
• Plan and Configure Microsoft Teams Phone
• Plan and optimize network performance for Teams Phone
• Configure and deploy Direct Routing
• Configure, deploy, and manage Teams devices
• Monitor and Troubleshoot Teams Phone
Course Content
Module 1: Plan and configure Teams Phone
After completing module 1, students will learn how to plan for and configure Teams Phone, including Calling Plans, Direct Routing, Auto Attendants, Call Queues, Operator Connect, and how to extend Teams Phone with additional services.
Lessons M1
• Plan Teams Phone
• Plan and optimize network performance for Teams Phone
• Migrate Voice Services from Skype for Business Server to Teams
• Configure Teams Phone
• Configure Auto Attendants and Call Queues
• Configure and deploy Direct Routing
• Extend Teams Phone with additional services
Lab : Prepare the lab environment
• Configure your lab environment
• Assign permissions
Lab : Plan for Teams Voice
• Validate licenses and devices
Lab : Configure your environment for Teams Voice Usage
• Evaluate your network with the Network Planner
• Use the Network Testing Tool
• Configure a basic network topology
• Configure Voice Policies
• Configure Emergency Calling
• Configure Audio Conferencing Settings
• Prepare users for calling
• Configure call queues and auto attendants
Lab : Expand your Teams Voice Environment to use Direct Routing
• Configure the session border controller
• Configure direct routing settings
• Test direct routing configuration
After completing this module, students will be able to:
• Plan and Configure Microsoft Teams Phone
• Plan and optimize network performance for Teams Phone
• Configure and deploy Direct Routing
Module 2: Manage Teams Phone
In this module, students will learn how to configure Teams Phone users, devices, and troubleshoot Teams Phone voice issues.
Lessons M2
• Configure and manage voice users
• Configure, deploy and manage Teams devices
• Monitor and Troubleshoot Teams Phone
Lab : Migrate Voice Services from Skype for Business to Teams
• Configure hybrid environment
• Migrate users to Teams
Lab : Manage your Teams Voice Environment
• Manage voice users
• Manage Teams devices
• Monitor and Troubleshoot Teams Phone
After completing this module, students will be able to:
• Manage voice users
• Configure, deploy, and manage Teams devices
• Monitor and Troubleshoot Teams Phone