• How the BPMN process works
• Creating a consistent approach
• BPMN basic notation
• Your first BPMN diagram

Creating a framework for business process modelling
• Identification
• Modelling
• Analysis
• Improvement
• Implementation
• Control

BPMN notation
• Basic activity notation
• Advanced activity notation
• BPMN Gateway notation

Organisational views and modelling techniques
• Process pool notation
• Multi-instance pool notation
• Swim lines notation

What is the strategic context?
• Aligning processes with business strategy
• Understanding the circumstances in which organisations operate

Cross-process relationships
• Modelling processes at the same level
• Connecting processes between hierarchical levels
• Building an organisational view of processes

Focusing on business value
• Defining the value proposition
• Elements of a value proposition

Capturing the “as-is” business process
• Events that trigger business processes
• External, internal and time-based events
• Business process outcomes
• Timelines for business processes

Activity documentation
• Identifying activities – one person, one place, one time
• Documenting business rules

Modelling the “as-is” business process
• Analysing the process flow
• Evaluating handoffs and inspecting activities

Testing the business rules
• Scrutinising the constraints
• Checking the operational guidance

Business Process Improvement (BPI) design approaches
Simplifying the process
Removing bottlenecks

Creating the “to-be” business process
• Creating the future vision
• Helping stakeholders to understand the requirements