Duration: 2 Days
Course Overview
• Your role as a Manager in building and then maintaining a high performing team
• How to focus on the big picture
• Coaching to deliver success
• Keeping the team operating effectively
• Focusing on a teamwork both co-located and in a virtual world
• Developing ground rules to ensure the team stays on track
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Course Content
Optimizing Team Dynamics
• Determining the team cohesion and the performance level it is at
• Managing the team through the learning dip
• Focussing on the manager’s input from the forming to the performing phases
Managing Team Performance
•Being clear about the how and the what of performance
• Performing to create joint success
• The role of coaching, communications and motivation as vital inputs to effective individual and team performance
Motivating the Team
• Understanding individual roles within a team
• Ensuring the team moves towards a common purpose
• The manager’s role in motivating the team collective
Determining What the Team Needs
• Building a trust environment
• Encouraging healthy debate
• Managing conflict with a proactive stance
• Communicating the big picture
• Ensuring the team has a customer state of mind
The Role of a Manager
• Adding value to the team
• Making sure that you manage the right number of team members
• Making others succeed
• Balancing management with leadership skills
• Applying the ten roles of a manager
Delegating Effectively
• Delegating Effectively
• Empowering teams
• Applying a step by step process for delegating effectively
• Macro versus micro management
• Being clear on the manager’s role in effective delegation
Communicate Effectively and Across Boundaries
The Art of Communications
• Determining effective communication, as a process
• The hidden insights to communicating
• The three primary modes of communication
• Identifying the impact of virtual communications
• Matching the tool to the message
Communication: A Two Way Process
• Ensuring the feedback loop is implemented
• Assessing the impact of channel noise on the message sent and that received
• Focussing not on what is said, but what is not said
Leveraging Communication Styles
• Establishing the communication preferences of individuals
• Delivering a message dependent on their style
• Communicating to others based not on what you prefer, but their communication style
• Using communication styles as an effective communication tool, across culture and distance