ITIL® 4 High Velocity IT (Including Exam)

Duration: 3 Days

Course Overview

This course provides an understanding of the ways in which digital organizations and digital operating models function in high velocity environments, focusing on rapid delivery of products & services to obtain maximum value. The qualification will provide the candidate with an understanding of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing. The course is based on the ITIL®4 best practice service value system featured in the latest 2019 guidelines.

How can I attend my course?

On-line from
your chosen location

At our dedicated
training facility

On-site at
your premises

Target Audience

• Individuals continuing of their journey in service management
• ITSM managers and aspiring ITSM managers
• IT managers and practitioners involved in digital services or working in digital transformation projects, working within or towards high velocity environments

COURSE OBJECTIVES

The course will help students to understand: –
• Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on
IT
• Understand the digital product lifecycle in terms of the ITIL ‘operating model’
• Understand the importance of the ITIL Guiding Principles and other fundamental concepts for delivering high
velocity IT
• Know how to contribute to achieving value with digital products

Course Content

Understand the following terms:

• Digital organization
• High velocity IT
• Digital transformation
• IT transformation
• Digital products
• Digital technology

Understand when the transformation to high velocity IT is desirable and feasible

The five objectives associated with digital products – to achieve:

• Valuable investments – strategically innovative and effective application of IT
• Fast development – quick realization and delivery of IT services and IT-related products
• Resilient operations – highly resilient IT services and IT-related products
• Co-created value – effective interaction between service provider and consumer
• Assured conformance – to governance, risk and compliance (GRC) requirements

Understand how high velocity IT relates to:

• The four dimensions of service management
• The ITIL service value system
• The service value chain
• The digital product lifecycle

Understand the following concepts:

• Ethics
• Safety culture
• Toyota Kata
• Lean / Agile / Resilient / Continuous
• Service-dominant logic
• Design thinking
• Complexity thinking

Know how to use the following principles, models and concepts:

• Ethics
• Safety culture
• Lean culture
• Toyota Kata
• Lean / Agile / Resilient / Continuous
• Service-dominant logic
• Design thinking
• Complexity thinking;

The above contributes to:

• Help get customers’ jobs done
• Trust and be trusted
• Commit to performance
• Deal with uncertainty
• Improve by being inquisitive

Know how the service provider ensures valuable investments are achieved

Know how to use the following practices to contribute to achieving valuable investments:

• Portfolio management
• Relationship management

Know how the service provider ensures fast deployment is achieved

Know how to use the following practices to contribute to achieving fast deployment:

• Architecture management
• Business analysis
• Deployment management
• Service validation and testing
• Software development and management

Know how the service provider ensures resilient operations are achieved

Know how to use the following practices to contribute to achieving resilient operations:

• Availability management
• Capacity and performance management
• Monitoring and event management
• Problem management
• Service continuity management
• Infrastructure and platform management

Know how the service provider ensures co-created value is achieved

Know how to use the following practices to contribute to achieving co-created value with:

• Relationship management
• Service design
• Service desk

Know how the service provider ensures assured conformance is achieved

Know how to use the following practices to contribute to achieving assured conformance:

• Information security management
• Risk management

COURSE PREREQUISITES

Candidates must hold the ITIL 4 foundation certificate

TEST CERTIFICATION

Examination:
90 minutes, 40 multiple-choice questions. Pass mark 28/40 – 70%

FOLLOW ON COURSES

• ITIL 4: Create, Deliver, Support
• ITIL 4: Drive Stakeholder Value
• ITIL 4: Direct, Plan, Improve

You will receive a full set of course notes
and all supporting materials for your course.

Hard Copy Delivered to your premises or Downloaded to a chosen device.