• What is Design Thinking and why do we need it?
• What makes this process different to what’s been done before?
• Why this is important to the organization and what it will help achieve.

• What is the Empathize mode?
• Why Empathize?
• How to Empathize effectively: Research, Observe, Engage, Watch & Listen
• Transition from Empathize to Define

• What is the Define mode?
• Why Define?
• How to Define effectively
• Transition from Define to Ideate

• What is the Ideate mode?
• Why Ideate?
• How to Ideate effectively. 
• Transition from Ideate to Prototype

• What is the Prototype mode?
• Why Prototype?
• How to Prototype effectively. 
• Transition from Prototype to Test

• What is the Test mode?
• Why Test?
• How to Test effectively. 
• Transition from Test to Iteration

The above will all be covered during hands on sessions, with time given to discuss experiences and answer any questions that come out of the practical work.  Time permitting the additional following topics will be covered:
• Emulating Personality Traits of Design Thinkers
• Convergent thinking, Divergent thinking and Iteration
• Brainstorming techniques and hints and tips
• Warming up (priming) for a creative session
• Questioning techniques to draw out users’ needs to find what it means to the user
• Body language and what users may not be expressing verbally
• Rich pictures, Mind Maps, Empathy mapping, User journeys
• Tips on how to prototype, use of materials, color and story boarding
• How to reframe the requirements or needs
• Basic questions as a good starting point to define the context of the problem or situation;Who (is directly or indirectly involved, who has authority, budget etc.)
– What (differing outcomes Stakeholders have, what opportunities are there, what is the real     issue that needs to be addressed)
– Why (did it happen, or continue to happen)
– When (when did it happen, any significance of the timing)
– Where (does it occur, or did it occur, where is the solution best approached from)
– How – Consideration of the implementation of the solution given the organizational structure and needs