Duration: 2 Days
How can I attend my course?
COURSE OBJECTIVES
• Learn about the facilitator’s role, responsibilities and emotional intelligence
• Acquire and practice effective facilitation tools, techniques and language
• Identify the competencies linked to effective small group facilitation
• Develop a structured approach to the planning and delivery of facilitated sessions
• Provide effective management of people dynamics
• Increase confidence in facilitating meetings and summarizing and presenting key results and outcomes
• Identify the stages of team development and ways to help teams through each stage
• Use common process tools to make meetings easier and more productive
Course Content
Defining Your Role
• Differences between facilitation, training, and chairing
• The emotional intelligence of a facilitator
• What makes a great facilitator?
How Facilitators Work
• Key facilitation skills
• Levels of facilitation
• Ensure facilitation success
• Identifying Group characteristics
Establishing Ground Rules
• The secrets to starting
• Ground rules/norms
• Generate a list of ground rules (workshop)
Content and Process
• Facilitators responsible for process
• Participant’s responsible content
• Differences between process & content
Types of Thinking
• Divergent thinking
• Convergent thinking
• The grey area (also known as the Groan Zone)
Handling Controversial Issues
A neutral and professional approach
Communication Skills
• Importance of good communication: active listening, questioning skills, probing techniques, and managing body
language
• Importance of listening for common ground in facilitation
• Creating psychological safety
Techniques, Feedback & Perspective
• 16 important facilitation techniques
• Providing and accepting feedback
• How to manage divergent perspectives
The Language of Facilitation
• Communication elements unique to facilitation
• Having bolder conversations
Building Agendas
Developing a good agenda
Dealing with Difficult Dynamics
• Identify possible difficult behaviours and ways to manage them
• Twelve effective ways to intervene in a group discussion
• Dealing effectively with different viewpoints, opinions and resistance
Building Sustainable Agreements
• Coming to an agreement
• How to build sustainable agreements
• How to effectively follow up on commitments made
Stages of Team Development
• Tuckman and Jensen’s Forming, Storming, Norming, Performing, and Adjourning model, stages of team
development
• How to help groups through each stage
Analysis Tools
Decision-making tools: SWOT analysis and force field analysis
Workshop Wrap-Up
Questions and complete action plan