• Identify how to manage the transition from a technical expert, towards management
• Focus on developing key skills, including:
– Effective delegation
– Motivating others
– Getting the most from the team
– Managing team performance to achieve organizational outcomes

• Learn listening skills to improve communications
• Use body language to improve our communication skills
• Look at the impact of communications when using technology
• Assess communication styles and its impact
• Communicate Effectively by presenting with Impact

• Adding value to the team
• Making sure that you manage the right number of team members
• Making others succeed
• Balancing management with Leadership skills
• Applying the ten roles of a manager

• Empowering teams
• Applying a step by step process for delegating effectively
• Macro versus micro management
• Being clear on the manager’s role in effective delegation

• Understanding the individual and their contribution to the team
• Being clear about an individual’s work, in relation to the big picture
• Providing effective feedback, to develop individuals
• Focussing on autonomy, purpose and mastery

• Determining the team cohesion and the performance level it is at
• Managing the team through the learning dip
• Focussing on the manager’s input from the forming to the performing phases

• Being clear about the how and the what of performance
• Performing to create joint success
• The role of coaching, communications and motivation as vital inputs to effective individual and team performance

• Helping the team to operate within the change cycle
• Identifying the change phase and how to manage performance
• Communicating for buy-in

• Determining effective communication, as a process
• The hidden insights to communicating
• The three primary modes of communication
• Identifying the impact of virtual communications
• Matching the tool to the message

• Ensuring the feedback loop is implemented
• Assessing the impact of channel noise on the message sent and that received
• Focussing not on what is said, but what is not said

• Using body language as a primary means of ensuring a message is successfully received
• The three modes of communication and identifying individual preferences
• Proving a message according to a communication preference

• Enhancing primary communication techniques:
– Reading
– Writing
– Speaking
– Listening
– Non Verbal
– Communication Styles
• Communicating to a non-technical person
• Culture and its impact on communication styles

• Understanding the goal: begin with the end in mind
• Creating win-wins
• Determining the other person’s position
• Delivering the elevator pitch
• Focussing not on PowerPoint slides but the message, its tone and the audience

• Establishing the communication preferences of individuals
• Delivering a message dependent on their style
• Communicating to others based not on what you prefer, but their communication style
• Using communication styles as an effective communication tool, across culture and distance

• Forming our effective communication by focussing on the four quadrants: common, hidden, secret, unknown
• Developing the communication, by enhancing the common window
• Understanding what drives us to reduce the hidden window