Course Code: G004 / Duration: 5 Days
Course Overview
CompTIA’s A+ Certification is the industry standard for validating the foundational skills needed by support technicians in today’s digital world. A technical support professional does much more than fix a PC, they now have to understand how applications work across systems and be capable of solving problems that help to keep the business running smoothly.
The CompTIA A+ Certification has recently been updated to reflect the growing focus on topics such cybersecurity, Prvacy, IoT, Scripting, Virtualisation and Cloud.
This globally recognised vendor-neutral certification requires that you pass two exams: CompTIA A+ Core 1 Exam 220-1001 and Core 2 Exam 220-1002.
How can I attend my course?
COURSE OBJECTIVES
After completing this course you should be able to:
• Support basic IT infrastructure, including endpoint management, advanced device connectivity troubleshooting, and basic networking
• Configure and support PC, mobile and IoT device hardware, including components, connectors and peripherals
• Implement basic data backup and recovery methods and apply data storage and management best practices
• Demonstrate baseline security skills for IT support professionals, including detecting and removing malware, addressing privacy concerns, physical security and device hardening
• Configure device operating systems, including Windows, Mac, Linux, Chrome OS, Android and iOS and administer client-based as well as cloud-based (SaaS) software
• Troubleshoot and problem solve core service and support challenges while applying best practices for documentation, change management, and the use of scripting in IT support
Course Content
Supporting Operating Systems
• Identify Common Operating Systems
• Troubleshooting Methodolgy
• Use Windows Features and Tools
• Manage Files in Windows
• Manage Disks in Windows
• Manage Devices in Windows
Installing and Configuring PC Components
• Use Appropriate Safety Procedures
• PC Components
• Common Connection Interfaces
• Install Peripheral Devices
Installing, Configuring and Troubleshooting Display and Multimedia Devices
• Install and Configure Display Devices
• Troubleshoot Display Devices
• Install and Configure Multimedia Devices
Installing, Configuring and Troubleshooting Storage Devices
• Install System Memory
• Insall and Configure Mass Storage Devices
• Install and Configure Removable Storage
• Configure RAID
• Troublshoot Storage Devices
Installing, Configuring and Troubleshooting Internal System Components
• Install and Upgrade CPUs
• Configure and Update BIOS/UEFI
• Install Power SUpplies
• Troubleshoot Internal System Components
• Configure a Custom PC
Installing, Configuring and Maintaining Operating Systems
• Configure and Use Linux
• Configure and Use macOS
• Install and Upgrade Operating Systems
• Maintain OSs
Maintaining and Troubleshooting Microsoft Windows
• Install and Manage Windows Applications
• Manage Windows Performance
• Troublshoot WIndows
Network Infrastructure Concepts
• Wired Networks
• Network Hardware Devices
• Wireless Networks
• Internet Connection Types
• Network Configuration Concepts
• Network Services
Configuring and Troubleshooting Networks
• Configure Network Connection Settings
• Install and Configure SOHO Networks
• Configure SOHO Network Security
• Configure Remote Access
• Troubleshoot Network Connectons
• Install and configure IoT Devices
Managing Users, Workstations and Shared Resources
• Manage Users
• Configure Shared Resources
• Configure Active Directory Accounts and Policies
Implementing Client Virtualization and Cloud Computing
• Configure Client-Side Virtualization
• Cloud Computing Concepts
Security Concepts
• Logical Security Concepts
• Threat and Vulnerabilities
• Physical Security Measures
Securing Workstations and Data
• Implement Security Best Practices
• Implement Data Protection Policies
• Protect Data During Incident Response
Troubleshooting Workstation Security Issues
• Detect, Remove and Prevent Malware
• Troubleshoot Common Workstation Security Issues
Supporting and Troubleshooting Laptops
• Use Laptop Features
• Install and Configure Laptop Hardware
• troublshoot Common Laptop Issues
Supporting and Troublshooting Mobile Devices
• Mobile Device Types
• Connect and Configure Mobile Device Accessories
• Configure Mobile Device Network Connectivity
• Support Mobile Apps
• Secure Mobile Devices
• Troublshoot Mobile Device Issues
Installing, Configuring and Troubleshooting Print Devices
• Maintain Laser Printers
• Maintain Inkjet Printers
• Maintain Impact, Thermak and 3D Printers
• Install and Configure Printers
• Troubleshoot Print Device Issues
• Install and Configure Imaging Devices
Implementing Operational Procedures
• Environmental Impacts and Controls
• Create and Maintain Documentation
• Use Basic Change Management Best Practices
• Implement Disaster Prevention and Recovery Methods
• Basic Scripting Concepts
• Professionalism and Communication
COURSE PREREQUISITES
Attendees should meet the following prerequisites:
• Recognize the main components of a PC and different data media such as USB drives and DVD.
• Start the computer and navigate the desktop.
• Use Windows Explorer to create directories and subdirectories and manage files.
• Use a web browser such as Internet Explorer to view websites.
TEST CERTIFICATION
Recommended as preparation for the following exams:
• 220-1001 – CompTIA A+ Core 1 Exam
• 220-1002 – CompTIA A+ Core 2 Exam
FOLLOW ON COURSES
The following courses are recommended for those students looking to develop a career in networking or cyber security.
• G005 – CompTia Network +
• G013 – CompTIA Security +
To book this course please call
+44 (0) 1444 410296 or email Info@kplknowledge.co.uk
Training and accreditation is provided through Global Knowledge