Business Process Improvement

Duration: 3 Days

Programme Overview

The aim of this training is to cover the principles and practices of business process improvement.
It is anticipated that a some of the group may be working in a programme management office or role, with particular responsibilities for oversight and best practice in BPI, particularly with respect to continuous measurement and improvement once the transformation initiative settles into new ways of working.

Format and Structure
The training will combine lectured sessions presented in a highly interactive seminar style, reinforced by small-group exercises and activities in which BPI concepts are practiced on one or more case studies.

How can I attend my course?

On-line from
your chosen location

At our dedicated
training facility

On-site at
your premises

Target Audience

This course is ideal for professionals who are interested in enhancing the efficiency and overall performance of their organisation’s processes.
This course can benefit a wide range of professionals, Including (and not limited to):
Business Analysts
Operations Managers
Supply Chain Managers
Quality Assurance Managers
Project Managers

COURSE OBJECTIVES

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Course Content

Introduction
             What is a business process?
              Measuring existing processes – latency, throughput, KPIS, costs
              Modelling processes
              What to improve?
              Establishing improvement candidates
              Establishment, measurement, continuous improvement

Creating a Process Description
              How are business processes described/documented?
              Capturing the business rules
              Depicting process steps, delays and characteristics
              Comparing modelling techniques and purposes of models
             Modelling with process flows and activity diagrams
              State and history-dependent models
              Value Stream Mapping

Measuring a process
              Simple metrics: Key Performance Indicators
              Strategy: selecting process measurements that align with business drivers
              The aligned alternative: Objectives and Key Results
              Defining and tracking OKRs

Analysing problems
              Root cause analysis techniques
              The five whys
              Ishikawa (fishbone) modelling
              Choosing the Ishikawa dimensions: people, tools, methods, resources, metrics, and misfortune
              Linking root causes to the business process

Setting the process improvement goals
              Focusing on customer needs
              Determining and prioritising the delivered business value
              Defining the new improved process metrics
              New metrics based on KPIs
              New metrics based on OKRs
              Modelling the improved process

Assessing the new process performance
              Applying new KPIs based on business drivers
              OKRs and the production of an improvement dashboard
              Creating an assessment plan for your own process

Implementing continuous improvement
              Recognising the importance of continuous improvement
              Lean principles – value stream mapping and waste
              Incremental improvement versus big bang
              Applying improvement Katas for incremental improvement

One Day Extension

Driving organisational change
              Analysing the organisation’s mission and strategy
              What are the primary barriers to change?
              Identifying champions and nemeses: positive and negative forces for change
              Communicating organisational necessities
              Selling the implementation plan

Establishing a PMO for BPI
             Supporting stakeholders – process management
              Supporting stakeholders – staff and participants
              Mapping business strategy to process improvement
              Prioritising improvement initiatives
              Maintaining the focus on feedback and measurement

Communicating the BPI programme
              Identifying stakeholder types/groups for communication
              Defining the categories and sequencing of communication
              Provisioning a BPI helpdesk and support centre

COURSE PREREQUISITES

There are no formal prerequisites for this course

You will receive a full set of course notes
and all supporting materials for your course.

Hard Copy Delivered to your premises or Downloaded to a chosen device.