ITIL® 4 Specialist: Sustainability in Digital & IT (Including Exam)

Duration: 3 Days

Course Overview

This 3-day ITIL® 4 Specialist: Sustainability in Digital & IT module explores how service organisations may address sustainability challenges in relation to their digital and IT strategies, tactics, and operations, focusing on ITIL’s Service Value Chain and ITIL practices.

The module highlights key sustainability competencies and capabilities that service organisations should develop and provides guidance on how to build capacity within their teams to effectively manage sustainability challenges.

How can I attend my course?

On-line from
your chosen location

At our dedicated
training facility

On-site at
your premises

Target Audience

This course is aimed at anyone looking to understand the role that IT and digital enabled services have in relation to the environment, whilst exploring opportunities to positively impact it.

Individuals continuing their journey in:

• Service management,
• ITSM managers and aspiring ITSM managers,
• ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery.

COURSE OBJECTIVES

After you complete this course you will be able to:

• Understand how to use the ITIL® guiding principles to deliver value by creating sustainable digitally enabled products and services.
• Effectively address VUCA challenges through sustainable strategies, procurement, products and practices.
• Obtain a practical grounding in the key principles of sustainability.
• Conduct a full cost benefit analysis identifying potential risks and opportunities using best practice guidance.

Course Content

The ITIL® 4 Specialist: Sustainability in Digital & IT training course will cover the following topics:

• Key concepts of sustainability
• Value, benefits, costs and risks of sustainability
• How digital and IT support sustainability
• Planning sustainability
• Assessing, maintaining and improving sustainability

The successful completion of practical assessments are required prior to taking the ITIL 4 Specialist: Sustainability in Digital & IT exam. These assessments will be completed during the class.

COURSE PREREQUISITES

Attendees should meet the following prerequisites:

• Please note that there are no pre-requisites for studying the Sustainability in Digital & IT module as the relevant key concepts from the ITIL® 4 framework will be covered as part of the module, making it accessible to anyone interested in gaining critical skills in this area.

Recommended prerequisites:

• ITIL® 4 Foundation – Including Exam

TEST CERTIFICATION

A set of practical assessments are required prior to taking the ITIL® 4 Specialist: Sustainability in Digital & IT exam.

These assessments will be completed during this class.

This class comes with an online proctored exam voucher. These will have a validity of 12 months. You will need to schedule your exams within this time frame.

Details about exam:
• 35 questions
• Multiple Choice
• 60 minutes duration
• Closed book
• Four practical assignments

ITIL® 4 Specialist: Sustainability in Digital & IT exam voucher incorporates the corresponding Digital Core Guidance (eBook). The Core Guidance eBook acts as a valuable source for candidates in their day-to-day work, long after their exam has finished.

Certification: ITIL 4 Specialist: Sustainability in Digital & IT

You will receive a full set of course notes
and all supporting materials for your course.

Hard Copy Delivered to your premises or Downloaded to a chosen device.